Membership
We take ongoing responsibility for your technology — protecting it, maintaining it and watching over it — so you never have to think about it. Someone who knows your setup. Someone you can call.
Technology is becoming more complex, more fragmented and more vulnerable to threats — while the consequences of getting it wrong are becoming more serious. Most services wait for something to break before they show up. Your Technology Adviser takes a different position entirely: we accept ongoing responsibility for your digital life, the way a trusted adviser takes responsibility for any important part of how you live.
What's included
One membership. One relationship. Your digital life managed across four essential areas — from the day of your Technology Audit, continuously, without interruption.
Continuous threat filtering, account security and scam protection — working silently in the background, around the clock.
Automatic updates, daily backups and proactive device care — we manage the things you should never have to think about.
Two hours of personal guidance every month. A real person who knows your setup — there when you need them, watching over things when you don't.
A monthly plain-English health report — for you and your family. Clear, honest, reassuring. Like a statement from a trusted adviser.
Scroll down to see what's included in each area — or jump straight to pricing.
Your security
The threats facing Australians online are real and they are growing. Scam emails that look exactly like messages from your bank. Fake government notices designed to steal your details. Links that install software on your computer without you knowing. Phone calls from people pretending to be from Microsoft or the ATO. Your Technology Adviser deploys a comprehensive set of protections designed to stop these threats before they ever reach you.
Every time your device connects to the internet, our network-level filtering checks the destination against a continuously updated database of known threats. Malicious websites, scam infrastructure and dangerous links are blocked before anything loads — across every app and browser, on every device we manage.
The most common way criminals access personal accounts is through stolen passwords. We secure every important account with multi-factor authentication, meaning a stolen password alone is never enough to get in. We also manage your passwords so every account has a strong, unique password you never have to remember.
Your passwords are stored in an encrypted vault — we configure and monitor the health of your vault, but we never see your passwords in plain text. Not us, not anyone. The encryption works in one direction only.
Outdated software is one of the most common ways criminals gain access to computers and phones. Every security update, every software patch, every operating system improvement is applied automatically across your devices — without you doing anything, without notifications asking you to click something.
We monitor your devices and accounts around the clock. If something unusual happens — a suspicious sign-in attempt, a device that stops behaving normally, a security setting that has changed — we know about it immediately and act before it becomes a problem. You'll hear from us when there's something you should know.
We are confident in the protection we provide. Confident enough to back it with a guarantee.
No service can honestly claim to stop every possible threat. But ours significantly reduces the risk — and if something does happen, you will not be facing it alone.
The most common attacks against Australians — phishing emails, fake government notices, remote access scams, investment fraud — are precisely what our protections are designed to stop. Our members are meaningfully better protected than the general population.
If you are targeted by an online scam while you are a member of Your Technology Adviser, we will spend up to five hours of our time — at no additional charge — helping you:
Because protecting you isn't just a feature. It's the point.
Your backup
Think about what's on your devices. Years of photographs. Letters and documents. Contacts built up over a lifetime. Financial records. The things that cannot be replaced. Part of our stewardship is making sure none of that is ever at risk — backing up everything automatically, continuously and securely, every single day.
A complete copy of your computer — every file, every document, every photograph — is backed up to the cloud every single day. If your computer is ever lost, stolen, damaged or simply stops working, we can restore everything exactly as it was. The whole machine, or just the files you need.
Your email history, your cloud documents and your important files are backed up separately and independently — protected even in circumstances where your main backup cannot help. Every email you have ever sent or received is retained and recoverable.
Your iPhone's photos, messages, contacts and apps are automatically backed up every night while it charges. We verify this is working at your Technology Audit and monitor it on an ongoing basis. If you ever lose your phone or need to replace it, everything comes back exactly as it was.
The gold standard of data protection requires three copies of your data, stored in two different ways, with one copy held securely off-site. Every Your Technology Adviser member benefits from this standard automatically — without ever having to think about it.
Proactive oversight
Most of the issues your devices encounter are caught and resolved before you ever know they existed. This is what proactive stewardship looks like — not waiting to be called, but watching continuously and acting early. None of this touches your included guidance hours.
We monitor the health of your computer's storage and alert you before a failure, giving time to act rather than react.
Unusual sign-in attempts, policy changes and suspicious behaviour are flagged immediately.
We verify your backups have run successfully. If something fails, we fix it before it matters.
All critical software is monitored for updates. Nothing falls behind.
On the first of every month, you and your nominated family contact receive a clear, plain-English summary of everything we've been doing on your behalf — the same way a financial adviser sends a portfolio statement.
It covers the health of your devices, any security events detected and resolved, the status of your backups, and how much of your guidance time was used. No technical jargon. No alarm. Just calm, honest visibility into the care your technology is receiving.
Family account included
You can nominate a family member — a son, daughter or trusted person — as an authorised contact. They receive the monthly report, can raise support requests on your behalf, and can speak with us about your technology at any time.
Personal guidance
When you call, a real person answers. There are no call centres, no automated menus, no being put on hold and transferred between departments. Just calm, expert care from someone who already knows your devices, your setup and how you like things to work.
Any question, any issue, any device we manage. Whether you need guidance on a video call, something isn't working the way it should, you've received a suspicious email, or you simply want to understand how something works — we're here. No question is too small.
The majority of issues are caught and resolved by us before you even know about them. Monitoring alerts, security events, backup failures and software problems are handled as part of our ongoing stewardship — none of this comes out of your included time. Your hours are yours.
If a complex situation requires more than your included two hours in a given month, additional time is available at $90 per hour in 15-minute increments. We will always let you know before your included time runs out — no surprises, ever.
Device coverage
Your membership covers up to two devices — typically a Windows computer or Mac and an iPhone. Additional devices can be added for $10 per month each.
Windows
Fully managed — corporate level
Apple
Strongly managed — Apple native
MDM profile removable without Apple Business Manager — mitigated through onboarding.
Apple
Managed BYOD — Apple ecosystem
Full remote control not available on iOS — screen share via FaceTime used for support.
Android
Supported — varies by manufacturer
Management capabilities vary between manufacturers. Confirmed during Technology Audit.
Who membership is for
You've spent decades building financial independence. Your technology should support that independence — not undermine it with scams, failures or constant frustration. Membership gives you a professional managing everything, so you don't have to.
You're busy and can't always be there to help. Membership means your parents' technology is looked after by a professional — and you receive the monthly health report so you always know everything is in order.
You have a financial adviser, an accountant, a solicitor. Your Technology Adviser does the same thing for your technology — a long-term professional relationship that keeps everything in order, proactively.
If you've ever worried about scams, lost files, an unreliable device or not knowing who to call when something goes wrong — membership removes all of that. Someone is watching over everything, all the time.
Investment
One membership. Everything included. No surprises.
Founding Member Pricing — Limited availability
One time · your first month of membership included
Founding Member rate · billed annually · or $90/month with no lock-in
Your own email address, professionally managed and protected. Old Gmail or Hotmail forwards automatically.
Each device beyond the two included — full management, monitoring and backup.
Optional extras
Most members find the standard membership covers everything they need. For those who want more, two straightforward additions are available.
A dedicated email address under your own name — for example, margaret@chapmanfamily.com.au — managed and protected as part of your membership. Includes advanced email filtering that blocks scam and phishing emails before they reach your inbox, and independent backup of every email you send and receive.
Your existing Gmail or Hotmail address continues to work and forwards automatically — nothing is lost in the transition.
Each device beyond the two included in your membership is covered for an additional $10 per month. Full management, monitoring, security and backup — everything your included devices receive. Suitable for members with a second computer, an iPad used as a primary device, or a spouse or partner sharing the membership.
Your technology protected, maintained and watched over — by someone who knows your setup, takes ongoing responsibility, and is genuinely invested in how well everything works for you.
Common questions
Both. The Technology Audit and Onboarding is done in person at your home. Ongoing support is primarily remote — Dave can see your screen and help directly without travelling to you.
Yes. The membership covers Windows PCs and Macs equally. It also covers iPhones and Android phones. Two devices are included in the standard membership — additional devices can be added for $10 per month each.
Yes. iPhones are enrolled and managed as part of the standard membership. iPads can be added as an additional device. We manage passcode policies, iCloud backup, Cloudflare DNS filtering and app compliance.
Dave visits your home for two to three hours. Every device is assessed, enrolled and configured. Security and backup are set up from scratch. You receive a printed summary of everything at the end of the visit.
Yes. A family liaison account is included with every membership — an authorised contact who can raise requests and receive the monthly health report. Spouses or partners sharing devices are covered under the same membership.
It's designed specifically for people who aren't technical. We manage everything — you never need to interact with the tools or understand how they work. Plain-English communication, always.
Have a question not answered here? See the full FAQ page or get in touch directly.
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