Pricing

Straightforward, transparent pricing

Two ways to get help — Membership for ongoing management, or Tech Support for one-off help. Both with clear pricing and no surprises.

Membership

Everything managed, every month

One monthly fee covers security, backup, monitoring and personal support. Starts with a $500 Technology Audit visit to your home.

$80/month

Founding Member rate · billed annually ($960/yr) · or $90/month

See membership pricing ↓

Tech Support

One-off help, no commitment

Book a remote session with Dave and get your issue sorted today. No membership required. Multi-session packs available at a discount.

$90/hour

Single session or packs of 3 ($240) or 5 ($375) · valid 3 months

See Tech Support options →

How Membership works

Getting started with Membership

Getting started is a two-step process. First, your Technology Audit and Onboarding — a personal visit to your home that gets everything set up properly. Then your ongoing membership, which keeps everything running, protected and supported from that point forward.

1Technology Audit and Onboarding

Your Technology Audit

A personal visit to your home — typically two to three hours. Every device assessed, configured, secured and backed up before we manage anything.

then
2Ongoing Membership

Your Membership

From that day forward, your technology is professionally managed, monitored and supported — quietly, continuously, in the background.

1Technology Audit and Onboarding

Your Technology
Audit

A personal visit to your home — typically two to three hours. We assess your current setup, configure everything properly, and make sure every device is secure, backed up and working as it should. The audit is required for every membership — it's how we make sure everything is right before we start managing it.

  • Personal visit to your home — we come to you
  • Full security assessment and device setup
  • All devices enrolled and configured
  • Streaming TV, video calls, banking and apps set up and working
  • Passwords reviewed and secured across all accounts
  • Email client configured on PC and phone
  • OneDrive and iCloud backup verified
  • Printed summary left with you on departure

One-time fee

$500

Your first month of membership included. No additional charge for the setup visit.

Book now

We'll confirm availability and talk through your setup before anything is booked.

2Ongoing Membership

Your Membership

From the day of your audit, your technology is professionally managed, monitored and supported — quietly, continuously, in the background. Most issues are resolved before you're ever aware of them.

  • Two devices included (PC or Mac + iPhone typical)
  • Two hours personal support per month
  • Continuous security monitoring and threat filtering
  • Automatic OS and software updates — all devices
  • Daily PC and cloud backup
  • Monthly plain-English health report
  • Family liaison account included
  • Scam guarantee — up to 5 hours recovery assistance

Prefer no lock-in? Monthly billing is available at $90 per month. Cancel anytime with 30 days notice. Annual billing saves you $120 per year and is how most members choose to pay.

Save $120/year

Founding Member Pricing

$80/mo

Billed as $960 per year upfront. Founding Member rate — your price is held for as long as your membership is active.

✦ Founding Member rate
Get started

Starts with your Technology Audit. Book a free consultation first if you'd like to talk it through.

No membership needed

Just need help right now?

Not everyone is ready to commit to a membership straight away — and that's completely fine. Tech Support gives you the same expert help, exactly when you need it, with no ongoing commitment at all.

Book a time, Dave calls you, and you get it sorted. Simple.

  • —Remote session — Dave can see your screen and help directly
  • —Real person, Monday to Saturday, 8am–6pm AEST
  • —Multi-session packs available at a discount
  • —Many Tech Support clients end up becoming members — no pressure either way
See Tech Support options →

Tech Support — single session

$90

Per hour, inc. GST. Billed in 15-minute increments after the first hour. Minimum one hour.

Book a session now

Multi-session packs from $240 — valid for 3 months. See full options on the Tech Support page.

Optional extras

Add-ons and overage

Most members find the standard membership covers everything they need. For those who want more, three straightforward options are available.

Add-on What's included Price Billed
Managed email address
For members who want a professionally managed email address.
 A dedicated email address under your own name (e.g. margaret@chapmanfamily.com.au or @yourtechnologyadviser.com.au). Includes enterprise-grade spam and phishing filtering, independent email backup, and full email management in your account. Your existing Gmail or Hotmail continues to forward — nothing is lost.
$15/month
 Monthly, with membership
Additional device
Each device beyond the 2 included.
 Full management, monitoring, security and backup — everything included devices receive. Suitable for a second computer, an iPad used as a primary device, or a spouse or partner's device in the same household.
$10/device/month
 Monthly, with membership
Additional support time
When the included 2 hours are exceeded.
 Billed when monthly support allowance is exceeded. Charged in 15-minute increments ($15.00 minimum per overage block). Your technician will always confirm before continuing once your included time is reached. Invoiced monthly.
$60/hour
 Invoiced monthly if applicable
Ad hoc support
For non-members needing one-off help. See Ask Dave →
 Remote support for people not on a membership. No ongoing commitment required. Billed in 15-minute increments. Minimum 1 hour. Multi-session packs available at a discount.
$90/hour
 Per session

Need help once — without joining?

Book a Tech Support session with Dave. Single hours from $90, or save with a multi-session pack valid for three months. No membership, no commitment.

Book Tech Support →

Complete inclusion list

Everything that's included

Security

  • DNS-level threat filtering — all devices, all apps
  • Antivirus — centrally managed and monitored
  • Full-disk encryption — Windows PCs
  • Full-disk encryption — Macs
  • Multi-factor authentication — all accounts
  • Password manager — all devices, centrally monitored
  • iPhone security management — centrally enforced
  • Automatic OS and software updates — all devices
  • Scam guarantee — up to 5 hours recovery assistance

Device management

  • Windows — corporate-level identity and device management
  • Mac — Apple-native device management framework
  • iPhone — managed security and compliance
  • Automatic patching — OS and all major software
  • Hardware health monitoring — disk, CPU, RAM
  • Remote access — Windows and Mac
  • Remote locate, lock and wipe — all enrolled devices

Backup and recovery

  • Full PC and Mac image backup — daily, to cloud
  • Bare-metal restore — full machine or individual files
  • Anti-ransomware protection on backups
  • OneDrive file sync — Desktop, Documents, Pictures
  • iCloud backup — verified and monitored
  • 3-2-1 backup standard — met automatically

Support and service

  • Two hours personal support per month
  • Phone, remote session and chat support
  • Available Monday to Saturday, 8am–6pm
  • Proactive outreach — we contact you when needed
  • Monthly plain-English health report
  • Family liaison account — nominated family contact
  • Technology Audit and Onboarding visit included in setup fee

Not included in standard membership

  • Managed email address (available as $15/month add-on)
  • Devices beyond 2 included ($10/device/month)
  • Support time beyond 2 hours per month ($60/hour)
  • Hardware repairs — we can advise and refer
  • Internet service or NBN — provided by your carrier

Fair use

How support hours work

What counts against your 2-hour allowance

  • Customer-initiated support calls and remote sessions
  • Technician time spent resolving a reported issue
  • Training and how-to assistance you request
  • Time is tracked in 15-minute increments from first contact
  • Allowance resets on the 1st of each month
  • You are notified proactively when 90 minutes have been used

What does NOT count against your allowance

  • Proactive monitoring alerts handled by your technician
  • Automated patching, updates and maintenance tasks
  • Backup monitoring and health checks
  • Security alerts investigated proactively by our team
  • Monthly health report preparation and delivery
  • Your Technology Audit and Onboarding visit

The principle is simple: if you called us, it counts. If we noticed it first and fixed it before you knew, it doesn't. This aligns our incentives with yours — we are rewarded for being proactive, and your allowance is reserved for the moments when you genuinely need us.

Common questions

Frequently asked questions

Do I have to sign a long-term contract?
No. If you choose monthly billing, you can cancel at any time with 30 days notice. Annual billing is paid upfront and is not refundable, but there is no ongoing obligation beyond the year. Most members choose annual billing for the savings.
Is the Technology Audit compulsory?
Yes. The Technology Audit and Onboarding is required as the first step of every membership. It's how we make sure everything is configured correctly, all devices are enrolled, and we understand your setup fully before we start managing it. It also covers your first month of membership.
Do I need to change my email address?
No. Your existing Gmail, Hotmail or any other email address stays exactly as it is. If you'd like a managed email address under your own name, that's available as an optional add-on at $15 per month — and if you take it, your old address continues to forward so nothing is lost.
What devices are covered?
Your membership covers two devices — typically a Windows PC or Mac and an iPhone. Additional devices are available for $10 per month each. We support Windows PCs, Macs, iPhones, iPads and Android phones. Management capabilities vary by device type — we confirm everything during your Technology Audit.
What happens if my computer breaks down?
If it's a software issue, we'll fix it remotely. If it's a hardware failure, we can't repair hardware remotely — but because your data is fully backed up, nothing is lost. We can assist you with sourcing a replacement and restore everything to your new machine. Hardware repair referrals are available to trusted local technicians.
Can I buy this as a gift for a parent?
Absolutely — and many of our members are purchased by adult children for parents. You can pay for the membership and the Technology Audit, nominate yourself as the family liaison contact, and receive the monthly health reports. Contact us and we'll walk you through the gifting process.
What is the scam guarantee exactly?
If you are targeted by an online scam while you are a member, we will spend up to five hours of our time — at no additional charge — helping you report it to the Australian Cyber Security Centre and Scamwatch, contacting your bank or relevant financial institutions, and working through the recovery process with you. This is not financial compensation for any loss — it's our commitment to stand beside you if something happens.
Will you be able to see my personal files and emails?
We manage your technology — we don't access your personal information. Our monitoring tools show us device health, security status and backup status. We can access your screen during a support session with your permission, which is how remote support works. We never browse your files, read your emails or access your accounts without your explicit instruction.
Can you see my passwords?
No. Your passwords are stored in an encrypted vault — we configure and monitor the health of your vault, but we never see your passwords in plain text. Not us, not anyone. The encryption works in one direction only, which is precisely what makes it secure. We can help you add, update or remove passwords during a support session, but only with you present and in control.
Can I get help without becoming a member?
Yes. Ask Dave is our one-off remote support service — no membership required. Sessions start at $90 per hour (minimum one hour, billed in 15-minute increments). Multi-session packs are available at a discount and valid for three months from purchase.
How do I get support when I need it?
Call us on 0403 081 225 or email hello@yourtechnologyadviser.com.au. Monday to Saturday, 8am to 6pm. A real person answers — there are no automated menus, no call centres, no hold music. Two hours of support time is included each month at no additional charge.

Ready to get started?

Book a free, no-obligation consultation. We'll talk through your situation and confirm whether Your Technology Adviser is the right fit before you commit to anything.

Book a free consultation See what's included